Why Choose ISO 20000-1:2018 Certification?
Achieving ISO 20000-1:2018 certification offers several advantages:
Enhanced Service Quality: Improve the quality and consistency of IT service
delivery.
Customer Satisfaction: Increase customer confidence and satisfaction in IT
services.
Operational Efficiency: Streamline IT service management processes and
reduce costs.
Continuous Improvement: Establish a culture of continual improvement in IT
service delivery.
Key aspects of ISO 20000-1:2018 include:
Title and Scope: ISO/IEC 20000-1:2018 specifies requirements for IT service
management.
Process Approach: ISO/IEC 20000-1:2018 uses a process-oriented approach to
service management.
Service Management System: ISO/IEC 20000-1 establishes service management
system for organizations.